{"id":17846,"date":"2023-03-22T14:40:25","date_gmt":"2023-03-22T14:40:25","guid":{"rendered":"https:\/\/tooling.harsle.com\/?page_id=17846"},"modified":"2026-02-26T17:15:44","modified_gmt":"2026-02-26T17:15:44","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/tooling.harsle.com\/vi\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"

Effective Date:<\/strong> February 27, 2026
This Shipping Policy applies to purchases made on tooling.harsle.com<\/strong> (the \u201cSite\u201d), operated by NANJING HARSLE MACHINE TOOL CO., LTD.<\/strong> (\u201cHARSLE\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d). This policy explains shipping methods, handling times, delivery timelines, costs, tracking, customs duties, and how to handle shipping issues.<\/p>\n\n\n\n

1. Where We Ship<\/h2>\n\n\n\n

We ship HARSLE press brake tooling and related accessories to many countries and regions worldwide, subject to:<\/p>\n\n\n\n

    \n
  • destination country import regulations,<\/li>\n\n\n\n
  • carrier service availability,<\/li>\n\n\n\n
  • product restrictions (if any).<\/li>\n<\/ul>\n\n\n\n

    If your location is not available at checkout, please contact us and we will try to provide a manual shipping solution.<\/p>\n\n\n\n

    2. Order Processing & Handling Time<\/h2>\n\n\n\n

    Order processing<\/strong> includes order confirmation, payment verification, picking, packing, and export documentation preparation.<\/p>\n\n\n\n

    Typical handling time:<\/p>\n\n\n\n

      \n
    • In-stock items:<\/strong> 2\u20137 business days<\/li>\n\n\n\n
    • Custom \/ made-to-order tooling:<\/strong> 10\u201330 business days (depending on complexity, drawings confirmation, and production schedule)<\/li>\n\n\n\n
    • Mixed orders (in-stock + custom):<\/strong> usually shipped together after all items are ready, unless you request split shipment (additional fees may apply)<\/li>\n<\/ul>\n\n\n\n

      Notes:<\/p>\n\n\n\n

        \n
      • Business days exclude weekends and public holidays in China.<\/li>\n\n\n\n
      • For custom tooling, production starts after we confirm specifications (drawings, model, material, hardness, coating, etc.) and receive payment per the agreed terms.<\/li>\n<\/ul>\n\n\n\n

        3. Shipping Methods<\/h2>\n\n\n\n

        We select the most suitable carrier and transport method based on destination, package size\/weight, and customer preference:<\/p>\n\n\n\n

          \n
        • Express Courier:<\/strong> DHL \/ FedEx \/ UPS \/ TNT (fast delivery, door-to-door)<\/li>\n\n\n\n
        • Air Freight:<\/strong> for larger shipments requiring faster transit than sea<\/li>\n\n\n\n
        • Sea Freight:<\/strong> for bulk orders (LCL\/FCL) where cost efficiency is prioritized<\/li>\n\n\n\n
        • Customer-arranged pickup or forwarder:<\/strong> supported upon request<\/li>\n<\/ul>\n\n\n\n

          Shipping method availability may vary by destination.<\/p>\n\n\n\n

          4. Estimated Delivery Time<\/h2>\n\n\n\n

          Delivery time = Handling Time + Transit Time<\/strong><\/p>\n\n\n\n

          Typical transit time (reference only):<\/p>\n\n\n\n

            \n
          • Express courier:<\/strong> 3\u201310 business days<\/li>\n\n\n\n
          • Air freight:<\/strong> 7\u201315 business days (airport-to-airport or door delivery depending on service)<\/li>\n\n\n\n
          • Sea freight:<\/strong> 20\u201345 days (varies widely by port and local clearance)<\/li>\n<\/ul>\n\n\n\n

            Delivery timelines are estimates and may be affected by customs clearance, weather, carrier capacity, peak seasons, or local regulations.<\/p>\n\n\n\n

            5. Shipping Costs<\/h2>\n\n\n\n

            Shipping costs are calculated based on:<\/p>\n\n\n\n

              \n
            • product weight and dimensions,<\/li>\n\n\n\n
            • packaging requirements,<\/li>\n\n\n\n
            • destination,<\/li>\n\n\n\n
            • shipping method,<\/li>\n\n\n\n
            • insurance (if selected),<\/li>\n\n\n\n
            • any requested special services (e.g., wooden crate, reinforced packing, split shipment).<\/li>\n<\/ul>\n\n\n\n

              How shipping fees are shown:<\/p>\n\n\n\n

                \n
              • If the Site supports real-time quotes, shipping cost will appear at checkout.<\/li>\n\n\n\n
              • If shipping cannot be accurately calculated at checkout (common for large\/bulk tooling orders), we will confirm the final shipping cost by email\/WhatsApp before shipment.<\/li>\n<\/ul>\n\n\n\n

                If you have a preferred shipping method or forwarder, please share the details during checkout notes or contact us.<\/p>\n\n\n\n

                6. Tracking Information<\/h2>\n\n\n\n

                When your order ships, we will provide tracking information<\/strong> (when available) via email or other agreed communication channels.<\/p>\n\n\n\n

                Tracking updates may take 24\u201372 hours to appear depending on carrier systems.<\/p>\n\n\n\n

                7. Customs, Duties, Taxes & Import Clearance<\/h2>\n\n\n\n

                International shipments may be subject to:<\/p>\n\n\n\n

                  \n
                • import duties,<\/li>\n\n\n\n
                • VAT\/GST,<\/li>\n\n\n\n
                • brokerage fees,<\/li>\n\n\n\n
                • other local taxes or port charges.<\/li>\n<\/ul>\n\n\n\n

                  Unless explicitly stated in your quotation\/contract, the buyer is responsible<\/strong> for all customs duties, taxes, and import clearance requirements in the destination country.<\/p>\n\n\n\n

                  We can provide standard export documents where applicable, such as:<\/p>\n\n\n\n

                    \n
                  • Commercial Invoice<\/li>\n\n\n\n
                  • Packing List<\/li>\n\n\n\n
                  • Bill of Lading \/ Air Waybill (as applicable)<\/li>\n\n\n\n
                  • Certificate of Origin (if requested and available)<\/li>\n\n\n\n
                  • Other documents required by your customs (may incur additional fees)<\/li>\n<\/ul>\n\n\n\n

                    8. Address Accuracy & Delivery Failure<\/h2>\n\n\n\n

                    Please ensure your shipping address, contact name, phone number, and email are accurate.<\/p>\n\n\n\n

                    If a shipment is returned or fails due to:<\/p>\n\n\n\n

                      \n
                    • incorrect or incomplete address,<\/li>\n\n\n\n
                    • unreachable recipient,<\/li>\n\n\n\n
                    • refusal to pay duties\/taxes,<\/li>\n\n\n\n
                    • failure to complete customs clearance,<\/li>\n<\/ul>\n\n\n\n

                      you may be responsible for additional shipping, storage, or re-delivery fees.<\/p>\n\n\n\n

                      9. Shipping Damage, Missing Packages & Claims<\/h2>\n\n\n\n

                      If your package arrives damaged or items are missing:<\/p>\n\n\n\n

                        \n
                      1. Take clear photos\/videos of the outer carton\/crate, shipping label, internal packaging, and the product.<\/li>\n\n\n\n
                      2. Keep all packaging materials.<\/li>\n\n\n\n
                      3. Contact us within 7 calendar days<\/strong> of delivery with your order number and evidence.<\/li>\n<\/ol>\n\n\n\n

                        We will help investigate with the carrier and provide a reasonable solution based on the case, which may include replacement parts, re-shipment, or other after-sales support.<\/p>\n\n\n\n

                        Important:<\/p>\n\n\n\n

                          \n
                        • Do not install or use damaged tooling before contacting us, as this may affect the claim outcome.<\/li>\n\n\n\n
                        • Claims submitted after the stated time window may be difficult to process due to carrier limitations.<\/li>\n<\/ul>\n\n\n\n

                          10. Split Shipments<\/h2>\n\n\n\n

                          Some orders may be shipped in multiple packages due to:<\/p>\n\n\n\n

                            \n
                          • product readiness differences,<\/li>\n\n\n\n
                          • package size\/weight limits,<\/li>\n\n\n\n
                          • carrier requirements.<\/li>\n<\/ul>\n\n\n\n

                            We will inform you if split shipment is necessary. Additional shipping fees may apply if split shipment is requested by the customer.<\/p>\n\n\n\n

                            11. Changes & Cancellations Before Shipment<\/h2>\n\n\n\n

                            If you need to change the address or cancel an order, please contact us as soon as possible.<\/p>\n\n\n\n

                              \n
                            • Before shipment:<\/strong> we may be able to update details depending on order status.<\/li>\n\n\n\n
                            • After shipment:<\/strong> address changes may not be possible or may incur carrier re-routing fees.<\/li>\n<\/ul>\n\n\n\n

                              Custom\/made-to-order tooling may not be cancellable once production has started. Please refer to our Return\/Refund Policy (if applicable).<\/p>\n\n\n\n

                              12. Contact Us<\/h2>\n\n\n\n

                              For shipping questions, quotes, or logistics support, contact:<\/p>\n\n\n\n

                              NANJING HARSLE MACHINE TOOL CO., LTD.<\/strong>
                              Website:<\/strong> tooling.harsle.com
                              E-mail:<\/strong> info@harsle.com
                              You may also contact your assigned HARSLE sales representative.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17846","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/pages\/17846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/comments?post=17846"}],"version-history":[{"count":0,"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/pages\/17846\/revisions"}],"wp:attachment":[{"href":"https:\/\/tooling.harsle.com\/vi\/wp-json\/wp\/v2\/media?parent=17846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}